The basic job of a manager is to manage the people who work for him. A big part of that job is knowing how to keep the employees motivated. Employees will be more productive when they are treated with respect and they feel secure about their job. If they aren’t afraid that they could lose their job, they will be more motivated to do it well.
A manager fulfills the role of leader. As such, he needs to be respectful and give positive reinforcement in order to keep his employees motivated. He needs to maintain an open and ongoing two-way conversation, listening to employees input, suggestions, and problems. This not only lets the employees know that they are an integral part of the company, it also keeps them informed on what is going on within the company. When they are allowed to help in some of the decision making, they are more likely to support the choices the company makes, even though the final decision is made by the manager.
Employees are the foundation of any business. They are the greatest resource a company can have. It is important for managers to let his employees know how important they are to the success of the company. When employees first join the company, they are highly motivated to learn the job and do them well. Over time this enthusiasm may wane. A good manager will keep his employees excited about their jobs and keep the motivation level high.
A successful manager will be a good listener. He will listen to the needs of the customers, the suppliers, as well as his employees. He will know how to take the information and use it to improve business.
The same things a manager uses to motivate his employees, respect, knowing how to listen, and positive reinforcement can be used when dealing with customers. Customers who feel their concerns are being addressed, and that they are valued, will become loyal to your business, return for more, and are sure to tell others about you.
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